SANRIO Virtual Fes in Sanrio Puroland FAQ
About the Artists
Q
What kind of artists will be performing?
A
Please check the Sanrio Virtual Fes website for the artists and schedule. The second round of artists and timetable will be announced in mid-November.
https://v-fes.sanrio.co.jp/en.html
Photo shooting / SNS posting
Q
Can I take photos and videos in the venue?
A
Taking videos is prohibited on B2/B3/B5 floors. Photography is allowed on all floors. Photos taken can be posted on SNS.
Tickets
Q
What kind of tickets are available?
A
There are several types of tickets, including two-day tickets and one-day tickets. Please click here for more details. https://xr-marketplace.com/en/special/sanrio-vfes/tickets
Q
Does the “Full VR Ticket @VRChat” only allow me to enter the VRChat venue?
A
You can enjoy not only VRChat, but also virtual live viewing at DOOR and SPWN. If VRChat is not available, you can participate on other platforms.
Q
Can I only enter the DOOR venue with the “Virtual Live Viewing Ticket @ DOOR”?
A
You can enjoy virtual live viewing on SPWN as well as DOOR. If your device is not stable enough to watch on DOOR, you can watch live on SPWN.
Q
If I buy a “Virtual Live Viewing Ticket @ SPWN” ticket, can I enter the DOOR live viewing venue?
A
No. You can only watch on the SPWN feed. Please note that you can enter the free floors B1, B4, and B5 for both DOOR and VRChat.
Q
I was unable to use VRChat or DOOR on my device. Will you be able to refund my ticket?
A
There are no refunds for tickets. Please check well in advance if it works on your device. Also, please use another viewing method such as SPWN.
Q
I bought the wrong ticket. Is it possible to get a refund?
A
No, you cannot refund. Please make sure if the ticket is the one you want before you make a payment. Refunds will not be accepted in the event that you are unable to view the video due to problems with your viewing device, communication restrictions, or other reasons. Please understand beforehand.
Q
Do I need a paid ticket to enter on all floors?
A
You can enter the entrance, B1, B4 and B5 free areas without a ticket, but you need to purchase a ticket to enter the B2 and B3 paid floors.
Q
When will I receive the entry information?
A
In November, we will send information on a page with links to each venue, exclusively for ticket buyers. You will need to log in with your XMarket account from there.
How to link VRChat to XMarket